Shipping policy

Shipping, Returns & Order Policy

Effective Date: Aug 6, 2026

1. Order Processing & Fulfillment

Orders are processed within 1–3 business days unless otherwise stated.
Products are categorized as:
1. In-Stock Items – ship immediately
2. Made-to-Order / Production Items – subject to stated lead times (typically 8–14 weeks)
Orders may ship in multiple packages depending on size and availability.

2. Order Cancellation Policy

Orders may be canceled any time before shipment.
Once an order has shipped, it cannot be canceled.
For made-to-order items:
- If cancellation is requested after production has reasonably begun, NYTOP reserves the right to deny cancellation or apply additional fees at its discretion.

3. Shipping Policy

Shipping costs are calculated at checkout and are non-refundable once shipped.
NYTOP is not responsible for:
1. Carrier delays
2. Delivery issues once marked as delivered

If an issue occurs:

NYTOP will assist in filing claims with the carrier and investigating the issue.
In case of theft, customer may be required to:
1. Check with neighbors / property
2. Provide security footage if available
3. File a police report

Important:
NYTOP may, at its discretion, offer replacement, partial refund, or discounted replacement as a courtesy.

Customer responsibilities:

Inspect packages upon delivery
Report damage immediately at delivery or within 48 hours

4. International Orders

Customers are responsible for:

Import duties
Taxes
Brokerage fees

These fees are not included in shipping costs.

Refused shipments:

If a shipment is refused due to unpaid duties/taxes:

Customer is responsible for:
1. Original outbound shipping cost
2. Return shipping cost
3. Any carrier or customs fees incurred

Refund (if any) will be:

Order value minus all above costs

5. Returns (Non-Defective Items)

All returns require an approved RMA (Return Merchandise Authorization).

To request a return, email contact@nytop.com with:

Order number
Reason for return

Eligibility

Must be requested within 30 days of delivery
Item must be:
1. Unused
2. Uninstalled
3. In original packaging
4. In resellable condition

Non-returnable items (unless defective)

Made-to-order / production items
Installed or used products
Modified or damaged items
Clearance / final sale items

Refund & Fees

Refund is issued after item is received and inspected
Subject to:
1. Up to 30% restocking/handling fee
2. Original shipping cost (non-refundable)
3. Return shipping cost (customer responsibility)

6. Damaged, Incorrect, or Defective Items Upon Delivery

If you receive an item that is damaged in shipping, incorrect, missing components, or has an apparent defect upon delivery, please contact NYTOP as soon as possible.

To submit a delivery-related claim, email contact@nytop.com with:

Order number
Description of the issue
Photos of the product and affected area
Photos of the packaging, if applicable
Shipping label(s), if applicable
Product or SKU label, if applicable

Reporting Timeline

Shipping Damage

Visible or suspected shipping damage should be reported within 48 hours of delivery whenever reasonably possible so that NYTOP can investigate the shipment and, where applicable, file a carrier claim.

Customers should retain the original packaging until the claim has been reviewed.

Incorrect or Missing Items

Incorrect items, missing items or components, or defects that are apparent upon delivery should be reported within 7 days of delivery.

Defects Discovered After Delivery

The reporting periods above apply to delivery-related issues and do not limit warranty rights for qualifying defects that become apparent after delivery.

Claims involving defects in materials, workmanship, or finish discovered after the initial delivery period should be submitted under the NYTOP Limited Warranty: https://nytop.com/warranty

Resolution

If NYTOP confirms that an item was damaged during shipping, shipped incorrectly, incomplete, or defective upon delivery, NYTOP will provide an appropriate remedy, which may include repair, replacement, replacement components, or refund, subject to applicable law.

Confirmed delivery-related defects or fulfillment errors are not subject to a restocking fee.

7. Exchanges

Exchanges are processed as:
1. Return of original item + new order placement
Customer is responsible for:
1. Return shipping
2. Shipping cost for replacement item

8. Fitment & Installation Responsibility

Customers are responsible for verifying vehicle compatibility, model year, trim, and any stated fitment requirements before purchase.

Proper installation is the responsibility of the customer. Professional installation is strongly recommended, particularly for products involving vehicle structure, suspension, recovery points, or other safety-related systems.

NYTOP is not responsible for damage or fitment issues resulting from:

Incorrect or improper installation
Failure to follow installation instructions
Installation on an incompatible vehicle, model year, trim, or configuration
Vehicle damage, prior modifications, aftermarket components, or pre-existing conditions that affect fitment
Unauthorized modification of the NYTOP product, including cutting, drilling, welding, grinding, or alteration
Failure to reasonably maintain, inspect, or re-tighten installed components where applicable

Installation errors, installer preferences, shop opinions, and minor variations within normal manufacturing or vehicle tolerances are not considered product defects.

Nothing in this section excludes a valid claim involving an actual defect in materials or workmanship covered by the NYTOP Limited Warranty.

9. Refund Processing

Refunds are issued:
- After returned item is received and inspected
Processing time:
- 5–10 business days after refund is initiated
Refunds are issued to original payment method

10. Warranty

Qualifying NYTOP-branded products are covered by the NYTOP Limited Warranty, including a Three-Year Limited Product Warranty against defects in materials and workmanship and a One-Year Limited Finish Warranty.

Warranty claims are separate from ordinary returns and are subject to the eligibility requirements, exclusions, claim procedures, and remedies described in the full Warranty Policy.

View the NYTOP Limited Warranty →

11. Chargebacks & Disputes

Customers must contact NYTOP before initiating a dispute

If a chargeback is filed:

NYTOP will submit:
1. Delivery confirmation
2. Policy agreement at checkout
3. Communication records
Accounts may be:
1. Restricted from future purchases